Claria Counseling is a professional counseling practice. For questions about this Privacy Policy or our privacy practices, contact:

• Email:
• Phone: (832) 303-1067

Mailing Address: Claria Counseling, 9221 S Gessner Rd, Houston, TX 77074

This Policy covers information collected via the Site, intake/interest forms, scheduling links, newsletter sign‑ups, downloadable resources, events, and SMS/Text Messaging. It does not cover third‑party websites we link to, your communications directly with your insurer, or PHI governed by HIPAA.

a) Information you provide directly

• Contact details (name, email, phone number)
• Demographic or preference information you choose to share
• Inquiry and interest details (reason for contact, service type, availability)
• Billing details if you make purchases through the Site (processed by a third‑party processor)
• Messages you send us, including via web forms, email, or SMS (see SMS Policy)

b) Information collected automatically

• Device and usage data (IP address, browser, device type, pages viewed, referring/exit pages, date/time)
• Cookies and similar technologies (see Cookies & Tracking)

c) Information from third parties

• Scheduling platforms (e.g., calendar/booking tools)
• Payment processors (limited transaction metadata)
• Marketing/analytics providers (aggregated insights)

We do not knowingly collect sensitive identifiers (e.g., SSN) via the Site. Please avoid sending confidential medical information through web forms; request a secure channel if needed.

We use information to:

• Provide, operate, and improve the Site and our services
• Respond to inquiries; schedule consultations or sessions
• Send transactional or service communications (including SMS where you consent)
• Personalize content and understand Site engagement
• Conduct analytics and improve quality and security
• Comply with legal obligations and enforce agreements

If you become a client, PHI is used and disclosed per our HIPAA Notice of Privacy Practices.

Where required, we rely on one or more of the following: consent, performance of a contract, legitimate interests (such as Site improvement and security), legal obligations, and vital interests.

We may share information with:

• Service providers/Processors (hosting, EHR/scheduling tools, email/SMS delivery, analytics, payment processing) bound by contractual confidentiality and security obligations
• Professional advisors (legal, accounting, compliance) as needed
• Authorities or other parties as required by law, in response to valid legal process, or to protect rights, safety, or security
• Business transfers in the event of a merger, reorganization, or similar transaction

We do not sell personal information.

We offer optional SMS/text communications to provide appointment‑related messages and updates. By providing your mobile number and affirmatively opting in, you consent to receive SMS messages as described below.

a) Types of SMS we may send

• Scheduling and appointment confirmations, reminders, and rescheduling notices
• Intake/registration links or forms related to services you request
• Time‑sensitive practice alerts (e.g., office closures, telehealth links)
• Two‑way coordination (e.g., brief logistics about appointments)

b) Message frequency

• Varies based on your interactions and scheduling activity (typically a few messages per appointment cycle).

c) Cost

• Message & data rates may apply from your carrier. No purchase is required to opt in.

d) Opt‑in consent

• You will be asked to confirm consent (e.g., by checking a box on a form or replying YES). Do not share another person’s mobile number without authorization.

e) Opt‑out/Stop

• You may opt out at any time by replying STOP to any message. You may also email us at or call (832) 303-1067 to be removed.

f) Help

• For help, reply HELP to a message or contact us using the details above.

g) Supported carriers & delivery

• Delivery of messages may be subject to your wireless carrier’s policies and coverage. Carriers are not liable for delayed or undelivered messages.

h) SMS data we collect

• We may log your phone number, message content (limited to logistics), delivery status, timestamps, and opt‑in/opt‑out records. We do not use SMS for marketing without your consent.

i) Privacy of SMS content

• SMS is not a secure or encrypted channel. Please avoid sending confidential clinical or emergency information by text. For emergencies, call 988 or your local emergency number.

j) Changes to your number

• If your number changes or is reassigned, please notify us to prevent messages from being sent to the new user.

k) Short code/long code

• Messages may be sent via a dedicated short code or a standard long code number. Identification will appear in the message header or body.

We use cookies and similar technologies to operate and improve the Site, remember preferences, and understand engagement. You can control cookies via your browser settings. If we use analytics (e.g., privacy‑centric tools or Google Analytics), those providers may collect information about your use of the Site. You may encounter third‑party cookies when visiting pages that include embedded content.

We retain information for as long as necessary for the purposes described in this Policy, to comply with legal obligations, and to resolve disputes. Retention periods may vary by data type and legal requirements. Client PHI retention is governed by professional and legal requirements applicable to health records.

We implement reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; please use discretion when sharing information via the internet or SMS.

Depending on your jurisdiction, you may have rights such as: access, correction, deletion, portability, restriction/objection to processing, and withdrawal of consent. To exercise rights, contact us at the details above. We will verify your request and respond as required by law. California residents may have additional rights under the CCPA/CPRA; we do not sell or share personal information for cross‑context behavioral advertising.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided information through the Site, contact us so we can delete it. Client services for minors are managed through appropriate consent and HIPAA‑compliant processes outside the Site.

If you access the Site from outside the United States, you understand that your information may be processed in the U.S. and other countries with different data protection laws. Where required, we will implement appropriate safeguards.

Our Site may link to third‑party websites or integrate third‑party tools (e.g., scheduling, video, forms). Your interactions with those providers are governed by their privacy policies and terms. We are not responsible for their practices.

We may update this Policy from time to time. The "Last updated" date indicates the latest revision. Material changes will be communicated via the Site or by direct notice where appropriate. Continued use of the Site after changes indicates your acceptance of the updated Policy.

If you have questions, concerns, or requests regarding privacy, data rights, or SMS, contact us at:

• Email:
• Phone: (832) 303-1067

Mailing Address: Claria Counseling, 9221 S Gessner Rd, Houston, TX 77074